Frequently Asked Questions

Everything you need to know about your Tool Monster experience.

How long does shipping take for heavy equipment?

Standard shipping for handheld tools takes 3-5 business days. For heavy machinery or oversized items, delivery typically takes 7-10 business days via our specialized freight partners.

What is your return policy for used tools?

We offer a 30-day money-back guarantee on all items. Tools must be returned in their original packaging; however, we accept returns on items that have been tested, provided they are not damaged by misuse.

Do Tool Monster products come with a warranty?

Yes, all our power tools include a minimum 2-year manufacturer warranty. We also offer extended 'Monster Protection' plans for professional contractors at checkout.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel an order within 60 minutes of placement by contacting our support team via live chat.

Do you offer bulk discounts for professional contractors?

Absolutely. For bulk orders or outfitting a full crew, please contact our Pro Sales department to receive specialized volume pricing and tax-exempt options.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna to help you manage larger equipment investments.